Description
The Design for Delight course explores the design thinking process to provide customer-centric solutions. The three design thinking principles covered in the course are, Deep Customer Empathy, Go Broad to Go Narrow, and Rapid Experiments with Customers. The course also prepares delegates for the internationally certified exam. Delegates will learn how to perform observations, identify customer problems, brainstorm, narrow, prototype, and test solution ideas to provide customers with the highest level of delight.
|
Duration: |
1 Days (Training) + 1 Day (Certify Exam) |
|
Certify: |
1 x Stellietech Certificate of completion 1 x Official exam (Optional) |
|
Booking: |
As soon you purchase the course, your facilitator will contact you to book you in for training days that best suit you. |
|
Official Exam: |
Internationally Accredited Design for Delight Exam |
|
Exam Prep: |
Assessment, simulations and videos. |
Programme Outline
- Design for delight concepts
- Develop deep customer empathy
- Brainstorm and narrow
- Perform rapid customer experiments
• Video-based Instructions
• Exercise labs
• Pre and Post assessments
• PDF workbook (includes fill-in-the-blanks, glossary terms & definitions, and many other resources to reinforce learning)
• Full-time training support when needed.
• Management/HR reporting (For organisations)
How does it work?
Why Get Certified
The Design for Delight Innovator certification helps individuals validate their knowledge of design thinking principles and the tools needed to identify problems, gain customer empathy, brainstorm solutions, run experiments, test assumptions, pivot, and much more. This type of thinking promotes creativity, critical thinking, complex problem solving, and other skills that are much needed and valued in today’s workforce. This certification covers three key principles that focus on how individuals can solve problems, innovate, and “delight” their customers.
Upon successfully completing the exam
You will receive the Internationally Accredited Exam Certificate which gets sent to you directly from the certifying body: Certiport. StellieTech will email you your E-Certificate and Score Report in the meantime. You will receive an "Acclaim" badge which can be added to your LinkedIn profile to prove that you are certified.
