This free course covers everything you need to know about customer service and how to build strong customer relations.
This ‘learning path’ (a collection of courses) is one of many, which Microsoft created on LinkedIn Learning, and will be available free of charge through the end of March 2021. Each learning path includes a sequence of video content designed to help job seekers develop the core skills needed for each role, and is currently available in English, French, Spanish, and German.
With this learning path, Become a Customer Service Specialist, you’ll learn all the necessary skills to work in this industry.
Note: For these courses you will need a LinkedIn account – which is free to create.
Why is this course important? The year 2020, for everyone around the world, has cemented itself as one of the most challenging years in many of our lifetimes. In just over a half a year, we have faced and endured multiple challenges, including the COVID-19 pandemic that has spurred a global economic crisis. As societies reopen, it is becoming more and more apparent that each and every country’s economy is not what it was before the lockdowns were enforced. One of the key steps needed to foster a safe and successful economic recovery is expanded access to the digital skills needed to fill new jobs, and to afford those who have lost their jobs access to further career opportunities.
Microsoft identified 10 jobs that are in-demand in today’s economy and are well positioned to continue to grow in the future. These 10 jobs were identified as having the greatest number of job openings, have had steady growth over the past four years, pay a livable wage, and require skills that can be learned online. Customer Service is one of jobs that made the list.
Who is this course for? This course is for anyone who wants to learn to become a Customer Service Specialist and tap into the in-demand job market.
What you will get? Aside from access to a wealth of knowledge from industry experts, you’ll build key listening skills so your customers feel heard; develop your customer service problem-solving skills; learn to de-escalate challenging situations; and earn a certificate of completion at the end.
What will the training cover?